Shipping Policy

Shipping Locations

We currently ship to all cities and regions within the Kingdom of Saudi Arabia (KSA).

Order Processing

• Orders are processed within 1–3 business days after payment is successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

As a dropshipping store, some products are shipped directly from our trusted suppliers.

• Standard Delivery: 7–15 business days

• Remote Areas: Delivery may require an additional 2–5 business days.

Please note that delivery times are estimates and may vary due to customs clearance, courier operations, weather conditions, or peak shopping seasons.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and the products ordered. Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking number (when available). You can use this tracking number to monitor your shipment's progress.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different warehouses. In such cases, you may receive more than one tracking number and deliveries may arrive on different dates.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the Saudi National Address where applicable.

We are not responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete address information.

• Failure to answer courier calls or receive the shipment.

• Refusal to accept the delivery.

Customs & Delays

Some products may be shipped from international fulfillment centers. While we strive to deliver orders within the estimated timeframe, customs inspections or courier delays are beyond our control and may extend delivery times.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost in transit, please contact our customer support within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email. We are happy to assist you.